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Vanilla 1.1.9 is a product of Lussumo. More Information: Documentation, Community Support.

Troubleshooting & Configuration: Reporting Dates seem to have no effect

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  1. Member
    • CommentAuthorBenC
    • CommentTimeNov 12th 2009
     

    I'm a bit confused here. I have set up a report for a given tech at a given location and it seems the results of the report are the same no matter what the date range is.

    so it seems like no matter what date range i set, WHD is running the report for all the tickets.

    what am i doing wrong? i only want a week of data, not everything.

  2.  
    Administrator
     

    In the Reports > Reports report list, do you have "Override Dates" set up at the top of the screen?

  3.  
    Administrator
    • CommentAuthorTerry
    • CommentTimeNov 12th 2009 edited
     

    i.e.

      Screen shot 2009-11-12 at 2.10.06 PM.png
  4. Member
    • CommentAuthorBenC
    • CommentTimeNov 13th 2009
     

    I'm an idiot! thanks, that did it.

  5.  
    Administrator
     

    Great!

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