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Hi,I recently installed the web help desk free edition and I want to host it on my website. At the moment it runs fine, but it is running from my IP address, and not my site name. The problem is that even when I set the "Server Name" under Preferences to my website's name, it doesn't open when typing the website name (and port) into the address bar, for example: "http://www.website.net:8081".
Does anyone know how to change the operating URL of the help desk so that someone can type in my websites name and port as in the above example and get taken to my Help Desk?
If you are accessing the site from outside of your (or your hosting provider's) firewall you may need to add a firewall rule allowing port 8081 to your web server (or have your hosting provider add it if they restrict non-port 80/443 traffic). Can you access http://www.website.net without the :8081 part? Obviously do an NSLOOKUP to make sure the DNS name resolves to the correct IP.
Also, this bit of info might help if you decide to run it on a different port (like 80). On page 10 of the admin guide (there's a link on the left-hand side of the forums) it says:
<b>Apache Integration</b>By default, the Web Help Desk runs on port 8081. If you don’t need Apache, and would prefer to run the application on port 80, do the following:<ul><li>Stop Apache</li><li>Set the DEFAULT_PORT variable in webhelpdesk/conf/whd.conf to 80</li> <li>Restart the Web Help Desk</li> </ul>To configure the Web Help Desk to work with Apache, perform the following steps:
In your Apache confguration file (httpd.conf), enable the mod_proxy module by making sure the following lines are uncommented:<ul><li>LoadModule proxy_module</li><li>AddModule mod_proxy.c</li> </ul>Add the following lines at the end of your Apache configuration file (httpd.conf):<ul><li>ProxyPass /helpdesk http://localhost:8081/helpdesk </li><li>ProxyPassReverse /helpdesk http://localhost:8081/helpdesk</li>
Thanks for the info, I've got it sorted :)