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Our University has used your software for quite some time now. We just had an update and I noticed that there seems to be a cache bug on MAC (multiple browsers). When I click to view a ticket and then click to go to "My Tickets", it takes me right back to the ticket I had been on. The only way I can get back to the ticket list is to log out and back in. I work through many tickets a day and you can see where that would become a problem.
Hi rcerney, what version are you using? If you are using Version 11.x this is normal. What has happened is that now once you go into a ticket, the ticket is marked as being edited by you until you exit the ticket. The reason for this is to mark that the ticket is being edited so if anyone else tries to edit the ticket they would get a message.
This is related to Ticket > Options > When an attempt is made to edit a Ticket already being edited in another session.
Thank you! I am using version 11.0.6 and you are correct! When I hit cancel on the ticket, it takes me right back to the list. I appreciate your help.Thanks!