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I am attempting to lock out all of our low level users from updating tickets at certain times. We do not want there to be any confusion with our staffers about hours worked outside of peak, the best way to remedy this is to lock them out. Does anyone know of a way to do this?
These are clients or techs? As far as I know, WHD doesn't do anything like this natively. You could do it in AD, and then WHD would pick it up when they tried to authenticate in, if you wanted them locked out of the system entirely during a certain timeframe, but I doubt that's what you're looking for.
That is actually what I want to do - lock my hourly technicians out of the helpdesk at night and when they are on leave. They have been working a lot off the clock and that is upsetting the bureaucracy. We actually cant use AD to lock them out, because we are a smaller IT branch within a large organization and the guys upstairs wont give us rights.
Sorry, that's what I meant, locking them out of everything on your network. That's frustrating. Within WHD, all you can do is specify a work schedule for your techs, but that doesn't restrict them from accessing it. Maybe someone else has a better idea, or this could be submitted as a feature request.
Yeah, when I saw your first reply I assumed I was going to be adding this to the new features request page... hahahahaha. Thanks! I set the schedule before I posted here and just like you say it does not restrict access.